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Terms and Conditions

 

Emily&Jo LLP is Registered in England and Wales OC328328

Our Company Details:
Emily&Jo

40 Bartholomew Lane, Saltwood, Kent, CT21 4BX

Telephone: 0800 028 8317

Email : emilyandjo@emilyandjo.co.uk

Before placing an order, if you have any queries please contact us on 0800 028 8317 or please email emilyandjo@emilyandjo.co.uk. These terms & conditions are updated from time to time without notice to our customers.

All designs are the copyright and property of Emily&Jo. Neither you, nor a third party, may copy any part of the design or reproduce it in any way. It is your responsibility to obtain permission for any copyright material, for example hymns or poems that are to feature in the stationery.

We require a non-refundable deposit of 50% of the total order value, at the time you place your order with Emily&Jo. We cannot book production time or begin typesetting until we have received the deposit. Balance is due on approval of visual proofs, prior to print production.

Should an order be cancelled, we must be paid in full for any work that is either in progress or completed.

You are responsible for the proof reading of all text and copy in the electronic proofs supplied. We do strongly recommend that you print this pdf in order to view it to the correct size. We will not begin print production until we have received written sign off from you referencing the correct proof to proceed with. 

Please note that we cannot accept returns due to customer input or typographical errors. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, we will charge for any reprinting.

Please note that samples may not exactly match the finished product due to variations in the print production process. Press set-up, plates, ink and paper can all result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and do not constitute a fault or a refund.

Please be aware that colors will appear differently on screen (as seen through light ) than they will when printed (pigment on paper). If unsure always request a Pantone swatch or foil blocking swatch to approve.

Emily&Jo accepts no responsibility for the effect of ageing on the materials used.

Emily&Jo is not responsible for damage to your stationery after it leaves our design studio. This includes damage during delivery and subsequent posting to guests.

Emily&Jo print all stationery (aside from our stock thank you cards to order) for every customer. As a standard policy we only make refunds and exchanges if goods are faulty. Any faults or defects must be relayed in writing within three days of receiving your order and your complete stationery order returned to us, in its entirety, packed securely so as to avoid any damage likely to be incurred during transportation

If your stationery if it is deemed to be faulty on the part of Emily&Jo we will of course correct or replace your stationery with the same, or, if it is not possible to resupply your stationery with the same Emily&Jo will offer an alternative or similar replacement.

Emily&Jo will offer you a refund for the amount paid for the faulty part of your order if we are unable to correct or replace your stationery. Emily&Jo will only offer a full refund if the order is faulty in its entirety.

We reserve the right to use any stationery we create for you to promote our products and services.

By placing an order with Emily&Jo you are agreeing to these terms and conditions.

 

 

© 2014 Emily&Jo - All rights reserved.

Emily and Jo Wedding Invitations and Stationery